Politique d’expédition

Last updated: 05/02/2026

Shipping Policy

Processing Time

• Orders process within 1-2 business days
• Orders placed on weekends/holidays ship the next business day
• Processing time is separate from shipping time

Shipping Options

Standard Shipping

• Time: 5-7 business days
• Cost: 7DT

Free Shipping

• Free standard shipping on orders over 120DT

Delivery Estimates

• Estimated delivery dates are not guaranteed
• Delays happen due to weather, carrier delays, or customs
• These delays are beyond our control

Track Your Order

• You'll receive a tracking number via email when your order ships
• Track your package on the carrier's website
• Email updates are sent automatically

Lost or Damaged Packages

• If your package shows delivered but you didn't receive it, contact us within 48 hours
• We'll file a claim with the carrier and send a replacement
• If the carrier confirms loss, we'll refund or reship

Address Changes

• Double-check your address before completing purchase
• We can't change addresses after order is placed
• Contact us immediately if you need to change it before shipping