Politique de remboursement

Last updated: 05/02/2026

Refund Policy

1. Refund Eligibility

Customers may request a refund within 7 days of purchase if:

  • The product is unused and in original condition
  • The original receipt or proof of purchase is provided
  • The item was not purchased during a clearance or final sale event

2. Non-Refundable Items

The following items cannot be refunded:

  • Clearance or final sale items (marked as such)
  • Digital products or downloads (unless defective)
  • Custom or personalized items
  • Items purchased with a coupon code (per coupon terms)
  • Gift cards

3. How to Request a Refund

  1. Contact us at [support@Bennywear.com] within 7 days of purchase
  2. Provide your order number and reason for refund
  3. We will provide return shipping instructions
  4. Ship item back in original packaging (at your cost, unless our error)
  5. Once received and inspected, refund is processed within 5-7 business days

4. Return Shipping

  • Customer pays return shipping unless the return is due to our error or defective product
  • We recommend using tracked shipping
  • Item must arrive within 10 days of refund request to qualify

5. Refund Processing

  • Refunds are processed to the original payment method
  • Original shipping charges are non-refundable

6. Exchanges

Customers may exchange items within 10 days. Contact us to arrange an exchange instead of a refund.

7. Defective or Damaged Items

If your item arrives damaged or defective:

  • Contact us immediately with photos
  • We will provide a replacement or refund at no cost
  • No return shipping required (usually)

8. Final Sale Items

Items marked "Final Sale" or "Clearance" cannot be returned or refunded under any circumstances.

9. Contact Us

For refund inquiries: Email: [support@Bennywear.com] Phone: [+21655631600] Response time: 24-48 hours